Welcome to Isotop.co.uk. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website and placing an order, you accept these terms in full.
1. Orders and Payments
- All orders are subject to acceptance and availability.
- Prices are listed in GBP and exclude VAT.
- Payment must be made at the time of purchase via the accepted payment methods.
- We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, or stock unavailability.
2. Delivery Policy
- We aim to dispatch orders within the specified timeframe stated at checkout.
- Standard delivery times within the UK are typically 7-10 business days but some items could be longer. Please call us on +44 (0) 1909 501771 or email sales@isotop.co.uk if your requirement is time sensitive.
- International delivery may be available and subject to additional charges.
- We are not responsible for delays caused by external couriers, customs, or unforeseen circumstances.
- If your order has not arrived within the expected timeframe, please contact us at sales@isotop.co.uk
3. Returns and Refund Policy
- Customers have the right to return items within 14 days of receiving their order under the UK Consumer Contracts Regulations.
- Items must be returned unused, in their original packaging, and in a resalable condition.
- Certain items, such as bespoke or personalised products, are non-refundable unless faulty.
- To initiate a return, contact us at sales@isotop.co.uk for instructions.
- Customers are responsible for return postage costs unless the item is faulty or incorrect.
- Refunds will be processed within 14 days of receiving the returned item.
4. Faulty or Damaged Goods
- If an item arrives damaged or faulty, please contact us within 48 hours of delivery.
- We may request photographic evidence before issuing a replacement or refund.
- If a product develops a fault within a reasonable period, you may be entitled to a repair, replacement, or refund in accordance with the Consumer Rights Act 2015.
5. Cancellation Policy
- Customers may cancel their order before dispatch for a full refund.
- Once an order has been dispatched, you must follow the returns process outlined above.
6. Limitation of Liability
- We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
- Our liability is limited to the value of the goods purchased.
7. Privacy Policy
- We respect your privacy and comply with GDPR regulations.
- Personal information is used solely for order processing and communication.
- We do not share customer data with third parties without consent.
- Please refer to our Privacy Policy for full details.
8. Governing Law
- These terms are governed by and interpreted in accordance with the laws of England and Wales.
- Any disputes arising under these terms will be subject to the jurisdiction of the courts of England and Wales.
9. Contact Information
For any queries, please contact us at sales@isotop.co.uk or,
BJ Industries Limited
Stadium Close
Claylands Avenue
Dukeries Industrial Estate
Worksop
Nottinghamshire
S81 7DJ